Frequently Asked Questions
Shipping & Delivery
When will my order ship?
Orders are usually processed within 1-3 business days (Monday-Friday), with expedited 24-hour processing for orders shipping to Hyderabad. Customized or pre-order items may require additional time. For specific delivery requests, contact us at info@estele.co or +91 9121022888.
Through what carrier do you ship?
We ship via Delhivery. You'll receive a tracking number once your order is dispatched, along with a notification when your parcel is out for local delivery.
Do you ship internationally?
Unfortunately, we currently process orders only in India.
Returns & Exchange
What is the return procedure?
Items can be returned within 7 days of delivery (excluding sale items). Products must be undamaged, in their original packaging, with the invoice included. Please allow up to two weeks from when you send the parcel for us to process your refund. Contact info@estele.co or +91 9121022888 for pickup instructions. Returns address: Estele Accessories Pvt. Ltd., 9-12/1, Sri Sai Nilayam, BSNL Building, Hanuman Nagar, Boduppal, Hyderabad - 500092.
Can items be exchanged?
Currently, we are not able to process any exchanges. If you're looking for a replacement, please contact us at info@estele.co or +91 9121022888.
Payment
What payment methods are accepted?
We accept Visa, MasterCard, AMEX, NetBanking, Cash on Delivery, and PayU wallet.